Privacy Policy
This policy explains how ZeroWaitAI ("ZeroWait", "we", "us") collects and uses personal data when you visit our website, ask for a demo, or when a business uses ZeroWait to talk to its customers on WhatsApp. We follow India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
Who we are
ZeroWaitAI, Gurgaon, Haryana, India. Email: hello@zerowaitai.com.
Two roles we play
For our own website and sales: we decide how your data is used, so we are the Data Fiduciary.
For our business customers: when a clinic, salon or other business uses ZeroWait, that business decides why its customers' data is processed. The business is the Data Fiduciary and we process the data on its behalf as a Data Processor, under a written agreement.
What we collect
- Demo requests: your name, business type and WhatsApp number when you contact us.
- Booking chats (for our business customers): a customer's name, phone number, the reason for the visit they choose to share, appointment time, and feedback after the visit.
- Website: this site does not set tracking or advertising cookies. Fonts load from Google Fonts, which receives your IP address to deliver them.
We ask businesses not to collect sensitive details such as medical history through ZeroWait beyond what is needed to book an appointment.
Why we use it
- To reply to enquiries, book appointments, send reminders and follow-ups.
- To share bookings and feedback with the business the customer contacted.
- To respond to demo requests and provide our service to business customers.
- To meet legal obligations and prevent misuse.
We do not sell personal data and we do not use it for advertising.
Consent and opting out
We process data on the basis of consent or for the purpose a person gave it to us, such as asking for an appointment. Customers can reply STOP on WhatsApp at any time to stop reminders and follow-ups. You can withdraw consent at any time by emailing us; this does not affect processing that already happened.
Who we share it with
- The business you contacted.
- WhatsApp (Meta Platforms) to deliver messages, under the WhatsApp Business terms.
- Trusted service providers that host our systems, bound by confidentiality and data protection terms. [LIST PROVIDERS, e.g. cloud host]
- Authorities, when the law requires it.
How long we keep it
We keep booking data only as long as the business needs it to provide its service, and for no more than [RETENTION PERIOD, e.g. 12 months] after the last appointment, unless the law requires longer. Demo request details are deleted within [PERIOD] if you don't become a customer.
Keeping it safe
We use reasonable security safeguards, including encrypted connections, restricted access and regular reviews. If a personal data breach happens, we will inform affected people and the Data Protection Board of India as the DPDP Act requires.
Your rights
You can ask us to tell you what data we hold about you, correct or update it, delete it, or name someone to exercise your rights if you are unable to. You can also raise a grievance with us. If you are a customer of a business that uses ZeroWait, you can contact that business or us.
Children
ZeroWait is meant for adults. Where a booking is made for a child, it should be made by a parent or guardian.
Grievance Officer
Grievance Officer, ZeroWaitAI
grievance@zerowaitai.com
Gurgaon, Haryana, India
We will acknowledge your request within [X] days and resolve it as soon as possible. If you are not satisfied, you can approach the Data Protection Board of India.
Changes to this policy
We will update this page when our practices change and show the new date at the top.